Counter-Servers LLc, Terms of Service (TOS)
Customers are responsible for the upkeep of their servers. If your
server is down, please notify us as soon as possible. We may be reached
via email at
email@example.com. We monitor our networks and
systems that host our game servers 24 hours a day, 7 days a week, but
since we do not monitor game servers on an individual basis, the
customer must notify us if their server is experiencing problems or if
the server is down. We want to help limit the amount of downtime
experienced due to server crashes, etc. We only monitor our computer
systems to ensure all systems running game servers stay up 24 hours a
day 365 days a year. All game servers are to remain compliant with our
Terms of Service at all times.
All payments are due before service is rendered. Service payments are
expected on or before the next bill date. Requests to discontinue
service must be entered no later then 3 days before the next payment due
date in order to avoid additional service charges.
Password protected service.
Server passwords may not be advertised to the general public, but may be
posted in order to notify clan members of the proper password. If there
are violations in any of the above rules the server will be taken
offline until the server password has been changed.
We reserve the right to inspect any game server to ensure they are not
exceeding the current max player limit allowed for that customer’s
account. Violations could result in termination of service.
Bots use up extra server resources when the server is not in use. We
limit the amount of bots to 6. If the server is private, you must turn
bots off when no one is in the server. If bots are found running on an
empty private server, you could be found in Violation of our Term of
FTP access is not to be used to run a file site or for file storing. All
users of our service are responsible for their files and content of
their servers. Game Server installs come as a basic setup. Any time you
make changes to your files, please test those changes on your local
computer system first. Please change your files with care. We are not
responsible for the files in your game server directories after your
game server account is activated.
All payments are to be made on a subscription basis via PayPal at
www.PayPal.com. If you have any billing questions, please
contact us at
firstname.lastname@example.org. PayPal accepts Visa,
MasterCard, American Express and Discover. Counter-Servers LLc, also
accepts payments through the mail – Money orders and Personal Checks.
Please note sending payment through the mail may cause delays in setup
of the server.
You may change, upgrade or downgrade your service at anytime. Additional
fees may apply for service upgrades if you are upgrading service in the
middle of your current billing cycle.
If for whatever reason you do not wish to keep service with us, you can
request a cancellation of service within your first 5 days of service.
Since we do not charge a set-up fee for our service there will be a
charge of $20.00 deducted from your refund to cover our set-up and staff
costs. If cancellation of service is requested after 5 days of service,
no refunds will be issued.
You may cancel your service at any time. In order to cancel service you
must notify us no later than 7 days before your next billing period. No
refunds will be issued for cancellations requested after payment has
been made. Your service will continue until your current billing period
You are eligible for a refund if we do not maintain 95% hardware or
network uptime based on a 30-day period over the system your service is
hosted on or we are unable to correct or fix service related issues that
are a result of no fault of your own. You are then eligible for a
prorated refund. While your ping times will be more then enjoyable on
our service we will not issue refunds that are due to ping issues with
you or your server members. Since there are so many ways to travel on
the Internet it would be impossible for anyone to guarantee Internet
ping times. We do our best to host your game server on the best
bandwidth quality as possible. All refunds are based on a prorated
remainder of your service time.
We will patch your server as needed by the game designers at no extra
charge. Game servers are set up with the base install according to the
game type ordered. The price you pay when signing for service will
remain in effect for the length of your service.
Counter-Servers LLc reserves the right to reject requests, uninstall or
remove any server patch, Map or modification that may cause downtime or
reduced system performance which could affect overall quality of service
for other customers.
Failure to comply with all current and future Terms of Service can
result in termination of your account and/or service interruption. We
will immediately shut down a server if we find your server is in
violation of our Terms of Service. The server will remain shut down
until the account holder insures us his/her game server does comply with
our Terms of Service. If a user has excessive violations then his
account can be terminated with no refunds.
have questions about our Terms of Service, please email us at